Withdrawal did not get to the account

1. The blockchain asset transfer is divided into three stages: Leaving the 55 Asset Network account - block confirmation – arrival to the other party’s account.

• We will generate the TXID within 30-60 minutes, which means that the transfer processing in our platform has been completed, and the coins have been transferred to the blockchain.
• Click on the TXID [check] link and open the corresponding blockchain browser to check the withdrawal number of confirmations.
• If the blockchain displays in the process of being confirmed or not confirmed, please wait patiently for the blockchain confirmation to be completed. If the blockchain displays “confirmed”, but you haven’t received the coins, 55 Asset Network has already completed the coins’ transfer and can no longer assist you. Please contact the platform of the receiver account.

Note: Block congestion may cause a large delay. If the assets in your account do not have a TXID generated after 6 hours, please contact us using the work order system, we will deal with it as soon as possible.

2. How do I check the progress of the coin transfer on the blockchain browser?

Please refer to “Recharge not yet received”.  The method to check for recharge or withdrawal progress is the same.