If you recharged the wrong type of coin to your 55 exchange address:
- Generally, we do not provide a recovery service, if, during the operation process, the user recharged the wrong type of coin.
- In order to recover the heavy loss caused by the customer‘s operation error, the 55 exchange will help the customer recover the amount at the controllable cost. Recovery operation requires a large number of costs for personnel, time, and risk management.
- Please provide your case, your account number, and the wrong type of coin you’ve recharged, the address, the quantity, and the txid (very important), as well as a screenshot of the recharge information. We will reply in time and verify whether it the recovery requirements are met.
- If it is possible to retrieve the wrong coin, we need to install or upgrade the wallet software, the import and export operation of the private key, and so on. Only personnel of supreme right can operate and needs to go through a strict risk control analysis. The whole process will take at least one month. We would appreciate your patience.